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JVC Service or Question

Kizen Sugano Posted Apr 16, 2006

JVC digital camcorder with "Condensation" problem

I have just started to have the problem listed by Rita Hervey (7 Apr 2006 20:37) with my JVC GR-D30U. When I turn my camcorder I get two messages that just alternate over and over - "PLEASE WAIT" and "CONDENSATION. OPERATION PAUSED" and the net result is that I cannot operate any function of the camcorder. Unfortunately, for myself, other JVC customers, and JVC itself, I can see that this problem is somewhat widespread. While I waited on the phone for the JVC customer service representative, I typed in "JVC digital camcorder condensation" into Google and found numerous listing for this problem with various JVC digital camcorders. Heck, this problem is on "amazon.com". To my mind then, I am not the unfortunate owner of a lone, glitchy camcorder, buy the owner of a JVC camcorder that many people are having the same problem with. Therefore, it is a problem that JVC should fix free of charge to owners of these camcorders, as it did with its "Lens Cap"/"CCD Program". In fact, my lemon(?) of a camcorder had that problem and JVC did a prompt job of righting that. I got it back a couple of months ago, and now this. However, when I spoke to JVC a few minutes ago, they told me it wasn't a "recognized problem" and I would simply have to send them the camcorder and a $50 money order for an "evaluation". Outrageous! I hope to hear from Ms. Sample and/or JVC with a free and quick solution. My son's graduation is coming up in 6 weeks and this is exactly the kind of event my family bought a camcorder for. In the meantime, I will add my my review to Amazon.com and a few other websites to vent my frustration at JVC's non-recognition of this latest manufacturing problem in the only way a lowly consumer can.

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