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Black Screen in the DSC 717

John Lynch Posted Feb 12, 2007

It looks like there may be a fix for this and Sony claim to be willing to fix it. There is a bad CCD in some 717s that causes the black screen.

It looks like there may be a fix for this and Sony claim to be willing to fix it. SEE LINK BELOW. There is a bad CCD in some 717s that causes the black screen. esupport.sony.com/perl/news-item.pl?news_id=118&mdl=DSCF717 Thank you for your support and patronage of Sony products. It has come to our attention that a limited number of products, manufactured prior to March 2004, that incorporate a certain type of image sensor device (CCD) may exhibit the following: * When the product is used in camera mode, the LCD panel and/or electronic viewfinder exhibits either a distorted image or no image at all. We have determined that this only occurs in a limited number of devices, but may be accelerated if they are exposed to hot and humid environments. From October 3, 2005 through October 2, 2007, Sony will repair, free of charge, affected products exhibiting the above-mentioned problem where it is caused by the image sensor device. Sony will also cover the cost of shipping and handling from and to addresses within the United States and US Territories for service to correct this issue. 1. Make sure a Memory Stick is inserted into the camera. 2. Select Movie mode on the camera. 3. Turn the power on to the camera. 4. Check the LCD screen and verify that the display icons are turned on. If you cannot see the icons, press the Display button until the icons are visible. 5. With the lens cap open or off, record some video. NOTE: Be sure to speak during the recording so the video will contain your voice. 6. Select Play mode on the camera and play back the recorded movie using the LCD screen on the camera to view it. You should hear the audio you recorded and the Display icons/text will still appear. If your camera is affected by this CCD issue, the picture will be either extremely distorted as illustrated in Figure A below, or there will be no visible picture (just a blank LCD screen with the display icons still visible) as illustrated in Figure B below.

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