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Re[2]: JVC GR-D20EK Fault

Steve Maw Posted Jul 06, 2009, in response to:GARY MELVILLE-SMITH

Hi Gary, How ironic is this. I have had a JVC GR-D20EK Camcorder for years, and approx. 18 months ago I got the message "Lens Cap" on, even though it was off. I had no idea what the problem was, and just thought - that was that! I therefore went out and bought a new JVC camcorder, which has been working fine. My son found the GR-D20EK only last Fri. (3/7/09) and asked if he could repair it could he have it, as I have been promising one for his birthday, next month. I said I doubt it could be repaired, but after checking on the NET he came across YOUR message of free repair - only to find unbelievably that the offer expired only 3 days previously. Is there any way (PLEASE) that you can have sympathy with us and still allow us the free repair - being only 3 days over the deadline - my son would be over-joyed ? If so please let me know what to do. Kind Regards, Steve Maw

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    Re[3]: JVC GR-D20EK Fault

     JB38 Posted Jul 07, 2009

    This offer was running for nearly two and a half years and had already been extended three times, and although I don't know if you actually tried phoning up JVC as yet but if not I would try it, as its not exactly unknown for them to offer a "goodwill" repair. If however its a no-go then the part necessary to repair the camcorder doesnt by any means break the bank in cost, however its a case of it (the CCD image sensor) having to be fitted by someone acquaint at working with small pieces of electro-mechanical equipment and them possessing a fine tipped (pencil point or near) soldering iron to unsolder then re-solder the 14 pinned device, the pins being finely spaced. Also the downer, as its JVC UK they just may stick to the original ruling of the person requesting the repair having to be the original purchaser of the camcorder and providing proof of this, as this was introduced to stop dealers cashing in by buying up defective devices, getting them repaired free, then selling them on at a handsome profit.

    Comments 2, Last comment by JB38 Feb 27, 2010



  


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