I am very dissapointed with Sony. I have a 6 week old DSC-W1 - sure as Moses, I got the same error - I was on a camping trip and the lens would not retract - great! (with all the dust around) I eventually "coached" the lens gently back into position...then read this site when I got home. At first glance I reckoned you guys were 'cuckoo' to suggest dropping such a delicate micro engineered device (the hand slaps were not an effective treatment). After reckoning that Sony service would take a month to get back to me, I too got the book out (Fortune magazine to be exact), and let the baby slip from my hands from a distance of 15 cm (gentle thud!) Hey, presto ! it works again no problem. Thanks to your site I am taking pics again! Shame on Sony to produce a camera mechanism that plays up as it does...across a number of models so it seems. I think Sony needs to do a recall or something.