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JVC Plasma PD42wv74 DEAD in 6 month & still in service

Son Trinh Posted Dec 22, 2005

Please help....... As a long time loyal JVC customer, I’m very disappointed at the kind of services I get from JVC. My Plasmas TV doesn’t work anymore after 6 months of usage and now in service for 5 months with no date of when it will be done.

I’m not asking for money back or replace of another JVC Plasmas TV, that will be unfair, I have used it already for 6 month now. What I’m asking for is that the JVC Plasmas TV should have been fixed by now and the time that my JVC Plasma TV is in-service, I should be reimburse back the warranty for the 5 missing months. I brought 2 of your PD42wv74 and the other one is working great. But was told that 1 out of 4 of this model was bad by JVC. Not a good ratio…....if I know, I would not buy this Plasma and will think twice next time I get any JVC product because of the bad service. --JVC First Visit to my house on 08/16/05 to see what wrong with Plasmas TV (I miss work half day) --Second visit 08/30/05 wrong parts (I, again miss work half-day) --Third visit 09/20/05 to pick up Plasma TV and needed help to move TV to van (I, again miss work half-day) --Call every week to get status on the Plasmas TV, they never call back. --Called the week of 11/06/05 and was promised delivery on 11/15/05…Only one person came and he wasn’t able to carry TV by himself (should have been advised, only my Mom was home. --Re-Scheduled for delivery on 11/07/05 at 9:00am to 12:00PM …No show (again my Dad miss work half-day) --11/17/05 deliver Plasmas TV to my house…still not work (again my Dad miss work half-day) --Call 800 858-6442 talk to Mona on 11/29/05 --Call JR ext.6006 left message on date below and no call back or message 12/01/05 12/05/05 12/07/05 --Call Gabriel ext. 6021 12/09/05 12/12/05 =got a miss call from him no message. --Call 800 526-5308 and was transfer to JVC executive line, left message and no call back…..on 12/09/05, 12/15/05, 12/20/05 The JVC Plasmas TV is now at Video Service Tech Inc. 510 544 7100. They still don’t know what wrong with it and can not give me a time when it will be done. Please help me get my Plasmas TV back before Christmas. Thanks. Son Trinh 3573 Woodley Dr. San Jose CA, 95148 USA 408 425-6883

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    hi! we have the same jvc 42-inch plasma tv! and mine is turning off very often now! i have to unplug it and let it rest for a DAY(!!!) before i can use it again. And it doesn't take long (less than half an hour) and it goes back again! so how's your plasma tv? did you get it fixed? Im really interested to know so that i may know what'll i do with mine. Thanks.

    Comments 2, Last comment by Shirley Jul 25, 2007



  


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