I had the same problem. Online it says to unplug the power, take off the battery let it set for 60 seconds and try again, or try whacking it. I tried the unplugging power etc and that didn't work, I didn't try whacking though. It finally got fixed by prying, breaking the tape and using a knife to help the release button. It still records but it occassionally makes a little noise upon starting sometimes.

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