I too have an Area 51 laptop. I spent hours upon hours on the phone with a representative, taking my computer apart, putting it back together and just restoring it to factory defaults with the problems still occuring that I called for originally. 18 months after purchase and the service plan is no longer active I am pushed to the back burner if I'm even responded to. I sent an e-mail and was told I'd get a response within 24 hours. 3 days later I get a response saying that they can't do anything. If they would fix the damn problems I'd be happy, although I'd never buy alienware again.

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