Thanks. I called JVC support. After 24 minutes, I was helped. I told the guy I had the cover off but did not see anything to activate the drive. They told me to take the remote & hit the power off button & hold it for at least 10 seconds. AUTO came on. I hit the tray open button, & nothing happened. Tried again, no go. He said it had to be serviced & offered to give me a service center name in Hawaii. I said no thanks, & took another closer look where u said to look. Found the white button & voila.... Thanks, & Aloha. Francis

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