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Re: JVC Mini DV Camera

Bill Pinks Posted Nov 25, 2008, in response to:Jon Rubery

That is a design flaw that JVC is FIXING FOR FREE!!!! The problem is a bad CCD(?) in the computer part of the lens. I have a JVC GRD32U that had the same exact problem w/the message about the 'REMOVE LENS CAP' even though it removed. I found some info on line about a lot of owners with the same problem that went too the JVC website and there's a form you can print out, put all the info on it, pack the camera up (the website gives you the nearest service center w/addresses and phone numbers!), you call the center where you're sending it, tell them the problem on the phone and they give you an RA number so they will foot the shipping/handling/postage....EVERYTHING.....it won't cost you a dime and in about 2 weeks, you get the camera back and it's like new!! If you like the camera and want too keep it, it's ALL FREE whether the warranty is up or not, they WILL FIX IT ON THE HOUSE!!

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