Re: SONY C:13:01 ERROR

Dear Hynes

Thank you for your e-mail.

I am sorry to hear about the problems with your Memory Stick and the error
message you are receiving.

It sounds as if the Memory Stick has been corrupted. This will mean the
camera will now not be able to read the file structure, hence the error
message. This does not mean the photos are lost though. You will need to
either contact a data recovery company (this is not a service that Sony
offer directly) or get some data recovery software. This sort of software is
widely available and you may even find free downloads if you search the
internet using the www.google.co.uk site with "Data Recovery Programs" in
the search box.

I am sorry we are not able to assist directly on this occasion but I hope
this information is of some use to you.

With regards

David J Hunt
For and on behalf of
Sony United Kingdom Limited

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