I have had a jvc video recorder for a number of years and recently bought a new computer. I have taken the Picture Navigator software that originally came with the recorder and have installed it. The main menu appears on my monitor and I have installed the correct computer cable. When I try to read the recorders still photos that have been on it for years, the screen tells me it cannot read the recorder. I have tried changing the com port setting through the options menu of the Picture Navigator software, but I cannot get the software to read the picture images. The booklet that came with the recorder does not have a trouble shooting section that covers this problem. Do you have any ideas of things for me to try or is the software to old to run with window 2000XP? Any assistance will be appreciated.

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