Re: Error Codes Assistance

Hello, THis website is awesome!I have a Sony TRV730. I can't record or do any video playback. The error code being displayed is C:31:23. I have tried all simple procedures over and over again. I have even joined the smacking program that people seem to enjoy so much. It was however, no solution for me. The camera only displays the code when a tape is in.
If I have the tape door open and I am looking in, I can only see one rubber roller on the right side. Is that normal? On the opposite side where the roller would be (if it matched) is a piece with two small rod type parts coming up. This is the part that doesn't seem to be fully intact? Do you think that is my problem? Caould I fix that? If I hold the camera in the air and turn it different ways, the little pieces move downward toward gravity. It seems like that mechanmism should be a little more solid. I have some labeled pictures but this email won't allow me to send them. Is there I way I caould do that?
I am in Durban South Africa and I can't find a decent place to my camcorder repaired. There have only been a few shady people that I know want to rob me. I am very frustrated with this situation. If you could give some advice I would be very much appreciative.
Thank you so much.

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