Re: JVC service or questions

I have the JVC DVD 7 disc player model XV-F80 since about 2002 and had no problems until now. I was playing a dvd for my daughter and I heard a pop sound and looked up at the tv screen to see the following message: "upgrade application initializing" and the front of the player said loading. I left it to see what would happen for about 20 mins then I just turned it off. I tried to remove her disc first but could not. After I turned it on I opened the player and took out the disc, all disc were out, and the message came up again.
I turned it off and unplugged it for the rest of the day and in the evening I turned it on only to see the same message. I did call JVC and the CSR told me he never heard of that message and I should bring it to a JVC Authorized repair. Can you help me with this problem.

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