JVC service or questions

Assistance with JVC product

If anyone has a question regarding a problem with thier JVC product (error codes, safeguard mode etc) write me for troubleshooting assistance. Please provide your model # if available and note this site so I can assist you better.

Stacy Sample
JVC Service & Engineering
Houston, Texas

Reply

• Re: JVC service or questions Tina Shields - 30th Jan 2006 0:39
  I have a JVC KD G-200 car Cd player that has a CD stuck in it. It will play the CD but will not eject it. I have also never been able to set the clock on this CD player either.
  
  Please help!! It was a gift and the receipt was lost.
  
  Thanks, Tina
  
  
• Re: JVC service or questions
  Jatin Rajdeo
  - 30th Jan 2006 3:22
  Hi , I had bought JVC GR90 D miniDV camcoder. The last I had used it was in Aug'05. Today on jan 29th 2006 when I tried to use it , it gives me a message "LENS CAP" , the screen is always dark. I tried to set it in A and M mode and the screen comes as dark and a message as "LENS CAP" , I believe we had kept it without its LENS CAP ,so it is now not able to recoganize if the LENS CAP is on or off.
  
  I tried to do play the recording dated aug 05 , and it works well in play mode.
  
  Do you have any suggestions.
  I had bought this camera around 2 yrs back and am not under any warranty.
  
  Thanks
  Jatin Rajdeo
  
  
  • Re[2]: JVC service or questions John - 30th Jan 2006 9:03
    Personal e-mail sent explaining procedure to obtain the "free" repair being offered by JVC on this fault.
    
    
    • Re[3]: JVC service or questions Richard A Miles - 10th Sep 2006 19:33
      I bought a JVC GR-90U camcorder about 2 1/2 years ago and it has worked well until now. I get a "Lense Cap" message when powered up, a blank screen, even when the lense cap is removed. The S/N of this unit is: 108T2859 From comments I have read I understand that JVC will repair this unit at no charge. If not then please quote a repair charge. Thank You Richard A Miles 360-830-9154
      
        See 3 more comments...
      
      
• Re: JVC service or questions Steve Myhre - 30th Jan 2006 6:09
  Hi.
  
  I have a JVC GR-D270 mini camcorder. As of late, when I turn it on and open the view finder I get a 'Please Wait' message. This will last anywhere from 5-30 min before it goes away and I can operate the camera again. Any insight you can offer is greatly appreciated. Thanks for your help.
  
  Steve Myhre
  steve.myhre@gmail.com
  
  
• Re: JVC service or questions Tommy Galvez - 30th Jan 2006 18:12
  Hi Stacey!!
  
  i bought a JVC GR-D275us a month ago and a week ago started my headaches!!!... It won´t playback. A blue screen is all i get. the rest of the functions work perfectly but it just won´t playback. i can hear the tape playing but only a blue screen. i bought it in Miami but i am now in my home town in Venezuela. is there a solution to this problem??
  
  ThanX,
  
  Tommy Galvez
  
  
• Re: JVC service or questions M.Pardhasaradhi - 30th Jan 2006 19:01
  I am owning a car CD changer KS-FX11 since year 2000 and used very sparingly. A problem I have been facing with CD changer while palying is sudden droping of sound and I hit the changer slightly it is becoming normal. I have opened the changer and observed one of the data cable from the main Board is slightly wornout due to movement in cd slighding, the cable is broader amongst the other cables. I hope the said flat cable is worn-out only by rupture with chasis of the system while moving freequently at the time of freequent changing of CD from 1 to other. I will be very much greatful if a suitable suggestion is recommended and also the availabilty source of the cable. I am presently in India and my children are in USA.
  
  Thans in anticipation.
  Sincerely
  
  M.Pardhsaradhi
  
  
• Re: JVC service or questions M.Pardhasaradhi - 30th Jan 2006 19:02
  I am owning a car CD changer KS-FX11 since year 2000 and used very sparingly. A problem I have been facing with CD changer while palying is sudden droping of sound and I hit the changer slightly it is becoming normal. I have opened the changer and observed one of the data cable from the main Board is slightly wornout due to movement in cd slighding, the cable is broader amongst the other cables. I hope the said flat cable is worn-out only by rupture with chasis of the system while moving freequently at the time of freequent changing of CD from 1 to other. I will be very much greatful if a suitable suggestion is recommended and also the availabilty source of the cable. I am presently in India and my children are in USA.
  
  Thans in anticipation.
  Sincerely
  
  M.Pardhsaradhi
  
  My email address
  pmangalagiri@yahoo.com
  
  
• Re: JVC service or questions
  brenda
  - 30th Jan 2006 19:04
  Dearest Stacey, I got this link from jvc.com questions and comments forum? Well the T.V. I got is a 27" (AV-27530) and last nite I came home from church and turned the set on and all it kept doing was flipping channels all by itself? I turned the power off and whatever channel was there when I turned it off was the same one that came on when I turned on the set again, but it stayed there, until I pushed the channel changer. When I pushed it to go up, the channels would go backwards and vice versa? I cannot even get the input button to switch to video 1 so that I can use our dvd player? I checked everything, I replaced the lithium battery, and I got this tv last year on Jan. 30th. I am pulling my hair out!! My son will not be able to use his video games either, and he will not be happy when he gets home. I searched for a phone number to call the JVC customer service, and again I am lost? Please Heeeeellllppp me!!! Thank You very much!! sincerely, brenda
  
  
• Re: JVC service or questions Steve Lindsey - 30th Jan 2006 21:35
  I spoke with a customer service rep and she told me to send this to:
  JVC Service and Engineering
  705 Enterprise Street
  Aurora, IL 60504
  for problem resolution. The problem with the camera is that when ever I turn it on the LCD screen I get a black screen with the hand in the lower left and the two indicators blinking in the center. It also gives the Lens cap error till i put the cap on and remove it a couple of times. I have only recorded two tapes with this unit. It has been like this for 9 months and I have not had time to get it fixed. I informed her that i am an employee of Best Buy and could send it through our service center but she convinced me by stating that the camera would be repaired at no charge. I just received an estimate for the repair for $235. My employee cost on this unit is not much more than this repair. I also notice on the web this is a current issue with several camera from this memo. Can you resolve this issue? I am a long time user of JVC products. All TV's and several other components are JVC. I was looking forward to your release of the 70" HD-ILA TV's.
  
  Notice Regarding Camcorders
  JVC has received reports that in certain circumstances, a small quantity of units of the models listed below, may, while in the camera mode, show no picture, a distorted picture and/or display “LENS CAP” even though the lens cap is removed. We have identified the cause as a failure of the CCD image sensor. Until October 1, 2007, repairs of units exhibiting these problems will be made free of charge at JVC Factory Service Centers. Click thisFactory Service Center link to find your nearest location. Please call (800) 858-6442 if you need any assistance in obtaining a free repair. We apologize for any inconvenience and are appreciative of your understanding and support.
  
  Model Numbers
  VHS-C Camcorders
  GR-AX880US, GR-AX890US, GR-AXM151US, GR-SXM161US, GR-SXM250US.
  GR-SXM260US, GR-SXM265US, GR-SXM750US, GR-SXM755US
  
  DVC Camcorders
  GR-D22US, GR-D30US, GR-D31US, GR-D32US, GR-D33US, GR-D70US, GR-D71US, GR-D72US, GR-D73US, GR-D74US, GR-D90US, GR-D91US, GR-DX75US, GR-DX77US, GR-DX95US, GR-DX97US, GR-HD1US, JY-HD10US
  
  VHS-C and Digital Camcorder CCD Program Factory Service Centers
  
  
  • Re[2]: JVC service or questions Jessica Crawford - 24th Dec 2006 21:56
    Does this apply no matter how long you have had you camera???? I have had mine for 2 years. For the past year I couldn't use it because of this same problem. I can't really afford to go out and buy a new one I just love this camcorder!!!
    
    
• Re: JVC service or questions
  Matthew Householder
  - 31st Jan 2006 3:40
  Hello. I am replying to your message about sending you questions about my JVC product.
  
  I have a JVC AV-3620 TV. It has been working great for years until I stored it in a finished, temperature-controlled basement for almost a year. Now I am using it again and the picture seems to be a bit fuzzy. My cable isn't always crystal clear so I wouldn't expect it to have a perfect picture, except that I also have the problem is when I play DVDs and my Playstation. I wouldn't describe the picture as having ghosts or snow, but it looks like there are little wavy lines across the screen. Is it possible that the TV picked up dust in storage and now it needs to be "cleaned" (if that's possible)? The TV isn't near any devices that would cause magnetic or electrical interference.
  
  Any ideas would help.
  
  Thanks,
  Matt
  
  
• Re: JVC service or questions John Nevarez - 31st Jan 2006 4:09
  I have a JVC GR-D90U digital camcorder that is not powering up. I have tested it with batteries that I know have a charge and with the power cord that it came with. The power cord was tested and it is putting out the currect amount of voltage.
  
  Any idea of what it is?
  
  Thanks
  
  John Nevarez