Re: Re: JVC service or questions

You can contact our customer relations dept at (800) 252-5722.
I know of no TV defect issues on any one model in my time here in Houston Service. Although it may seem to be a problem on line...you need to understand that millions of TV's are sold and 10 people writing with a similar problem may seem like alot but really is not in the complete scheme of things.
You are speaking of a power problem. That can come from several sources and it would be impossible to say for sure what caused it or where it is occuring within the unit without checking it out first. We cannot diagnose over the phone. If the TV was part of a defect issue I doubt it would have lasted 4-5 years considering the power the TV stores even when not on or being used.
Something as small as a capacitor can be the problem or as much as the power supply..not to mention anything in between.
You did not say where you were but if you were in Houston we would charge an eval fee of $50/tax to look at it. Most TV repairs run approx $85-$120 average...only more on rare occasions.
I am sorry if you are looking for details on what is wrong, but I doubt any service center for any company could give that info to you over the phone without looking at it. It would be like a doctor diagnosing over the phone if you have a rash.
Where are you located?

Reply

• Re[3]: JVC service or questions mike - 7th Jul 2006 12:04
  God Bless you guys
  My neighbor was throwing away a JVC AV-36980, and being a packrat i took it from him NO CHARGE. Needless to say my wife was miffed with me brining home more "junk". Anyway i removed the back and started testing things to no avail. went on line, found you,ran my finger on top of C926, felt slight bulge, went to radio shack and replace the capacitor, plug it in and presto Now my Wife has a brand new 36" working t.v.
  Again after reading all the posts i can't believe that thesae tvs last only 3-5 years i thought jvc was a top of the line brand, but now i feel different and won't buy anything from them. OK enough babble THANX AGAIN FOR SAVING THE GENERAL PUBLIC $100 - $200
  
  
  • Re[4]: JVC service or questions AV-36980 won't turn on Joe D - 24th Mar 2007 2:14
    Count me in as another $3 fix for the AV-36980 unit. I also replaced C926 capacitor and immediately corrected power-on problem. I went with the 50V Radio Shack part instead of 35v. Part number 272-1047 and price under $3. Hardest part of project was getting my wife to hold the flashlight steady. I hope to get another few years out of this 7 year old 36" heavyweight.
    
    
• Re[3]: JVC service or questions
  Marcus H
  - 9th Aug 2006 22:08
  Went to bed last night with my JVC AV-36980 working just fine. Tried to turn it on today at around noon and NOTHING. Tried unplugging it plugging it back in and nothing. I'm an Electrical Engineer but did not want any part of taking this monster apart and troubleshooting it. I called a local(Louisville, KY) TV repair place and they said they charge $50.00 to pick it up and around $100.00 to fix and another $50.00 to bring it back. I got on the internet and found this site. I went to Radio Shack and picked up the 1000uf 35V capacitor and within 30 minutes of getting home with it my TV is working again. The part cost $1.59. The hardest part of the whole process was getting the cover back on the back of the TV by myself. In retrospect I would have gotten a 1000uf 50V capacitor instead of the 35V to prevent this from happening again. Thanks to all of you out there who posted on this site with a "fairly" simple fix if you are at all mechanically and electrically inclined. Sometimes having a common problem that a lot of people are having is better than having some rare one that would have required a visit to the repair shop.
  
  
• Re[3]: JVC service or questions jason - 19th Sep 2006 5:35
  Same problem here, I wish somebody could do a pictured Step by Step website on this. I am going to attempt this fix myself tomorrow. Thank you all that have taken the time to post this stuff.
  
  
• Re[3]: JVC service or questions RAY - 26th Nov 2006 3:53
  T DOES WORK!!!WENT TO RADIO SHACK ,SPENT 10.2 ON THE CAPACITOR .IT WAS EASY,EVEN I DID IT!!! THANKS
  
  
• Re[3]: JVC service or questions
  Jeff
  - 14th Mar 2007 16:38
  ADD ME TO THE LIST!! God I love the internet! My AV32980 quit working just like all the others on this forum. Working fine, then all of the sudden, boom, won't turn on. I was literally looking through the yellow pages to decide which repair shop to take it to, when I decided to just check the internet for any tips on repairing a JVC TV. Found this forum, read the other problem descriptions just like mine, figured that had to be it. In 45 minutes I went to Radio Shack, bought the 1000uf capacitor, got into the TV chassis, found the cap, de-soldered it, soldered in the new one, and walla! Working fine now. Forums like this are just an incredible resource for the folks. Obviously I would NEVER have even begun to know where to look for the problem without this help. Here's a little more info for those who follow: The capacitor you will find at Radio Shack is an AXIAL LEAD type, meeaning it has a wire lead coming out of each end of the device. The capacitor you will take out of the TV is a RADIAL LEAD type, meaning it has both leads coming out of one end. Don;t let this difference bother you. Just bend the leads so they will fit into the hole spacing on the PCB and position the new cap. nice and snug down. The capacitor is marked with which lead is negative. The board is marked with which hole is positive. As long as you get the polarity right the new style will work fine. Also, as suggested in this forum I went ahead and bought the 50 volt capacitor, hoping it will last longer. Seems to work fine so I would suggest that for others. It cost $2.59 instead of $1.69 for the 35v.
  
  
• Re[3]: JVC service or questions
  David E
  - 20th May 2007 3:33
  I also had the same issue of no power with my JVC AV-36980 (1998 model). Thanks to these messages I was able to fix my TV. Saved me a lot of headaches and money in trying to move the set as well as repair $.
  
  To reiterate a previous email "MAKE SURE TO BUY THE CAPACITOR WITH THE TWO WIRES COMING OUT OF THE SAME END OF THE CYLINDER... I.E. CAPACITOR WITH RADIAL CONNECTION)". I initially bought the axial version but adjusting the wire didn't help. I went back and got the radial version and that worked like a charm. Also, I had never soldered before but had the job done in 15 minutes. So it's not a tough task to take on.
  
  Thanks everyone.
  
  
  • Re[4]: JVC service or questions
    Steve S
    - 20th May 2007 15:30
    This information proved valuable. My JVC-36980 was manufactured in November 1998. It had the same symptoms as the other readers. No indications of a problem, then one day last week after the set was working fine, it did not power on. I purchased the C926 radial capacitor from Radio Shack and replaced it myself. The set is now working fine. My tip for this repair is to disconnect three plug in connectors on the front of the motherboard, then turn the chassis 90 degrees on its side, (left side from rear, facing down). I did not disconnect all other plugins to the picture tube, as it was too daunting a task for an amateur like me. Thanks to all for the input in this forum.
    
    
• Re[3]: JVC service or questions Jeff82 - 15th Mar 2008 2:55
  Another C926 replacement success!!