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Re: Re: JVC service or questions

Stacy Sample Posted Feb 19, 2004, in response to:george

You can contact our customer relations dept at (800) 252-5722. I know of no TV defect issues on any one model in my time here in Houston Service. Although it may seem to be a problem on line...you need to understand that millions of TV's are sold and 10 people writing with a similar problem may seem like alot but really is not in the complete scheme of things. You are speaking of a power problem. That can come from several sources and it would be impossible to say for sure what caused it or where it is occuring within the unit without checking it out first. We cannot diagnose over the phone. If the TV was part of a defect issue I doubt it would have lasted 4-5 years considering the power the TV stores even when not on or being used. Something as small as a capacitor can be the problem or as much as the power supply..not to mention anything in between. You did not say where you were but if you were in Houston we would charge an eval fee of $50/tax to look at it. Most TV repairs run approx $85-$120 average...only more on rare occasions. I am sorry if you are looking for details on what is wrong, but I doubt any service center for any company could give that info to you over the phone without looking at it. It would be like a doctor diagnosing over the phone if you have a rash. Where are you located?

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17 comments, pages:   « 1 2

    Same problem here, I wish somebody could do a pictured Step by Step website on this. I am going to attempt this fix myself tomorrow. Thank you all that have taken the time to post this stuff.

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    Went to bed last night with my JVC AV-36980 working just fine. Tried to turn it on today at around noon and NOTHING. Tried unplugging it plugging it back in and nothing. I'm an Electrical Engineer but did not want any part of taking this monster apart and troubleshooting it. I called a local(Louisville, KY) TV repair place and they said they charge $50.00 to pick it up and around $100.00 to fix and another $50.00 to bring it back. I got on the internet and found this site. I went to Radio Shack and picked up the 1000uf 35V capacitor and within 30 minutes of getting home with it my TV is working again. The part cost $1.59. The hardest part of the whole process was getting the cover back on the back of the TV by myself. In retrospect I would have gotten a 1000uf 50V capacitor instead of the 35V to prevent this from happening again. Thanks to all of you out there who posted on this site with a "fairly" simple fix if you are at all mechanically and electrically inclined. Sometimes having a common problem that a lot of people are having is better than having some rare one that would have required a visit to the repair shop.

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    Just had an AV-27850 (for google, I'll add AV27850) pull up dead. Searched, found this site, ran to radio shack and -presto- TV works again. I am absolutely astonished that, with this many identical failures, JVC doesn't admit a design fault. I am an Electrical Engineer and would be embarassed by an obvious design failure like this. BTW, the 1000uF cap is still C926 in the 850 series as well and it is located near the middle of the board (a little to the right of center when looking from the rear of the TV). There is a + indicator on the bottom of the PCB if you don't pay attention to how the cap came out ;) . Also, my cap didn't look puckered at all and there was no discoloration on the board itself, but it was obviously the problem. Give this fix a whirl even if you think the cap looks good. Adam Thought I would add some search terms at the bottom of this to cover the 850 series as well. JVC AV-32850 AV32850 AV-36850 AV36850 JVC TV problems JVC TV turns off immediately JVC TV wont turn on JVC TV wont power on JVC TV broken

    Comment 1, Last comment by Peter Jun 29, 2006

    Re[3]: JVC service or questions

     Hugh Posted Jun 24, 2006

    I have this same model AV-27980 left behind by my son when he moved to the Big City. The first time it died (just would not come on all of a sudden) we found it was still under an extended warranty. I love to stick it to Future Shop, so it was repaired under warranty about 2 years ago. 2 days ago the same problem. It would not come on! I googled the model number and came up with this site, replaced C926 and it is working again! Now if I can only find such an easy solution for my Proscan 32800.... My thanks to the sponsors and contributors of info to the site for the info!

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    Well...another success story on replacing C926 on my JVC 36980. I know they've said that millions of these sets have been sold and the reported defects are insignificant but I'm now a contributor to the statistics that say JVC had an inherent long term defect. If your set won't turn on and your technically inclined, try replacing a $2 capacitor (C926 - 1000uf @ 35volts) and see what happens.

    Comments 2, Last comment by Mike May 16, 2006

    I seem to be having the same problem with my 32 inch JVC. I just ran down to radio shack and bought the capacitor. It is true that 10 comments doesn't mean much out of millions of owners - however when you type your JVC model number into google and this is the "ONLY" problem that pops up - that means something to me. And I am "blessed" with a PhD in statistics - I can lie with best of them. I'll have my son install the capacitor tomorrow.

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    Re[3]: JVC service or questions

     Alan Posted Nov 09, 2005

    I also have a av27980 and a av32980 that wouldn't power on . they charge me $$140 to fix each one. I wish I would of know about your planed obsolessence trouble with c926. How do I get compensated for my expense? Are you expecting me to buy another JVC product?

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