Re: Re: JVC service or questions

You can contact our customer relations dept at (800) 252-5722.
I know of no TV defect issues on any one model in my time here in Houston Service. Although it may seem to be a problem on line...you need to understand that millions of TV's are sold and 10 people writing with a similar problem may seem like alot but really is not in the complete scheme of things.
You are speaking of a power problem. That can come from several sources and it would be impossible to say for sure what caused it or where it is occuring within the unit without checking it out first. We cannot diagnose over the phone. If the TV was part of a defect issue I doubt it would have lasted 4-5 years considering the power the TV stores even when not on or being used.
Something as small as a capacitor can be the problem or as much as the power supply..not to mention anything in between.
You did not say where you were but if you were in Houston we would charge an eval fee of $50/tax to look at it. Most TV repairs run approx $85-$120 average...only more on rare occasions.
I am sorry if you are looking for details on what is wrong, but I doubt any service center for any company could give that info to you over the phone without looking at it. It would be like a doctor diagnosing over the phone if you have a rash.
Where are you located?

Reply

• Re: Re: Re: JVC service or questions
  anonymous
  - 19th Feb 2004 5:31
  Stacey,
  My comments came from the fact problems found on this series of TV all had the exact same symptom.
  If you do a google search on AV 28 - 36 inch 980 series everything points to no power. I only saw 10 postings on line. That certainly does not point to the hundreds of TV's repaired off line.
  I am in San Diego
  
  
  • JVC service or questions Stacy Sample - 19th Feb 2004 16:29
    Since I have not seen the on-line info..I guess it would be unfair for me to comment further. I do know however that I have yet to see any certain model TV come in to Houston with the problems you speak of nor seen any memo's of such problems for a series of models. Unfortunately we do not have a direct service facility in the San Diego area. I can check for the closest place if you provide your zip code.
    
    
    • Re: JVC service or questions Phil F - 18th Oct 2005 19:42
      Well ... I too experienced the same problem with my JVC AV-36980 ... One day it worked and next day it didn't. No power at all ... a complete mystery! I e-mailed JVC with my problem, and after waiting for more than a week for a reply (that still hasn't come), I decided to call their toll-free telephone number for some assistance. The technician claimed that this was not a "known problem" and advised me to simply unplug the set from the outlet, leave it unplugged for an hour, and then plug it in again and try it ... if that failed I was told to contact my local authorized JVC repair center. Naturally it didn't work! Finally, after visiting this web site and seeing my many comrades who had the same "No Power" problem, I tried the now-famous "Tom P" fix. I located the C926 capacitor (the top was indeed slightly bulged) ... and replaced it with a 1000uF 35V capacitor that I bought at Radio Shack for $1.69 ... and guess what? ... IT WORKED! ... Soooo thanks from me too Tom ... and by the way ... Thanks for Nothing JVC!
      
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  • Re: Re: Re: Re: JVC service or questions
    Tom Pajewski
    - 17th Jul 2004 21:40
    Had the same problem with my JVC-32980. Working one day, next day nothing. changed out C926 with a 1000uF 35V capacitor that I bought at Radio Shack for $1.49. TV works like a champ. Took all of 20 minutes to fix.
    
    
    • Re: Re: Re: Re: Re: JVC service or questions L D - 7th Sep 2004 17:47
      I have the same problem with JVC - 32980. Could you please give me a step by step how to replace the capacitor. Thanks.
      
      
    • Re: Re: Re: Re: Re: JVC service or questions
      Nirav Ved
      - 24th Nov 2004 21:45
      I have the same problem, and I too would appreciate if you could provide me a step-by-step detail on how to fix my loss of power on my JVC-36980. Thank you for your time.
      
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    • Re: Re: Re: Re: Re: JVC service or questions Keith B - 22nd Jan 2005 5:12
      Tom Pajewski, Thank you so much for your suggestion. Performed the same TVoscopy and it worked as advertised. Keith B
      
      
    • Re[5]: JVC service or questions
      Dave
      - 18th May 2005 3:34
      Just found this posting. My folks have a, believe it or not, Mexican made in 1988 JVC tv of the same model series and it just died. I found Capacitor 926 easily on the circuit board and can't wait to operate! I'll try to let you know if this is the fix for me. Thanks for the info everyone. d
      
      
    • Re[5]: JVC service or questions
      Raul
      - 16th Jul 2005 23:06
      I had the same problem (no start) on my 1998 JVC AV36980. I just fixed it per your suggestion (replaced C-926, $1.79 from Radio Shack). Thank you for sharing! Saved me lots of time and money. Raul
      
      
    • Re[5]: JVC service or questions
      Tim
      - 7th Sep 2005 4:54
      SKEPTICAL... that's what I was. But I thought, "What does it hurt to see if I could find capacitor C926." My problem started off as I couldn't turn off the TV, either with the remote or the button on the front of the set... just kept coming back on. So I unplugged it. Next day I went to plug it in but it was dead. So I spent labor day tearing apart my 7 yr old JVC AV-32980. Finally found C926. Noticed the top looked slightly bulged compared to other capacitors on the board (someone else mentioned that). Also noticed it looked slightly wet at the base (on an otherwise dry, dusty board). Hum... I wonder. Got the part from Radio Shack for $1.59, removed the old part, soldered the new one in place... FIXED!! Thanks for this forum. Saved me some bucks, I'm sure.
      
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    • Re[5]: JVC service or questions
      eric
      - 23rd Oct 2005 5:06
      I have a JVC AV-27980. I bought it in Vancouver Canada in August 1999. Just this October 2005 the TV did not want to turn on. My family was ready to buy a new TV. But 6 years is a short TV life. I've bought TV's from garage sales that must be around 20 years old, some even have dial channel changers. But they are still working! Needless to say I was very disappointed with JVC. I stumbled upon this forum and thought of postponing the purchase of a new TV. In Radio Shack, it cost me $1.59 for the 1000uF 35V capacitor and $7.99 for a soldering kit (which includes the gun, the solder and other accessories). I have only soldered once in high school so I was not confident. But it turned out not difficult at all. After opening the back, the only thing challenging was looking for C926. When I found it, I heated it with the soldering gun from under the circuit board to loosen the defective capacitor. Putting the new capacitor is a cinch, thanks to the previous posts in this forum. Nothing describes the satisfaction when the TV turns on and you saved a couple of hundred bucks for an equivalent TV. Thanks Tom and to the everyone who posted, you guys are making a difference.
      
      
    • Re[5]: JVC service or questions
      Tom
      - 23rd Dec 2005 14:13
      I have to chime in here. I am a very happy. I was watching TV when all of a sudden, it shut off just like someone had turned it off. I tried to turn it on with all the remotes, the power button on the front of the TV, nothing. So I looked at the power plug, checked the fuse, everything looked good. I thought I'd give the internet a shot, searched for 'JVC AV-36980 Power Problem' and came across this message board. After reading the several replies I thought I would give it a shot especially when I found a little black mark in the center of the cap top. The TV was useless without this repair. The part cost $1.59 at Radio Shack. Also I have a JVC AV-27980. It was manufactured in Mexico in August 1998. I hope to get another 10 years out of it now.
      
      
    • Re[5]: JVC service or questions
      bob t
      - 25th Feb 2006 2:03
      same problem and fix as every one else-- isn't the internet neat
      
      
    • Re[5]: JVC service or questions
      Kendall
      - 25th Mar 2006 3:20
      This works! I the owner of a JVC AV-32980. I came home from vacation the other day and the thing would not power up at all - totally lifeless. A quick Google search yielded this thread, so I thought I'd give it a shot. I have no soldering experience and really had not idea what I was getting into. The hardest part of the whole thing was removing the back of the TV. You have to unscrew about 8 screws and slide the plastic back off. Once you do that you can see the motherboard, which can slide out of the TV chassis. There's several capacitors on the board, but on the bottom of the capacitor is actually marked C926 so you can make sure you've found the right one. I bought the capacitor and a soldering kit at Radioshack for under $10. You simply solder the old one off and put the new one on, then re-assemble and TV works just like it did before! Thanks to everyone for the valuable information!
      
      
    • Re[5]: JVC service or questions Brian Burza - 17th Apr 2006 19:51
      Thank you for this forum. I have A 36980 and the power would come back on after I shut it off. Going to Radio Shack. I called a JVC repair service in our area and asked him how much too fix. Between $100 and $200. I told him that was too high for 1/2 hr worth of work. Thanks too this I will hopefully fix it my-self Brian
      
      
    • Re[5]: JVC service or questions Brian Burza - 24th Apr 2006 0:07
      Thanks Tom, put in the Capactior(after Radio Shack Sent me the wrong one) and works great. saved me $100 to $150. And thanks to this site. Brian
      
      
    • Re[5]: JVC service or questions
      JDH
      - 11th Sep 2006 23:57
      Crap! Just had the TV repair guy here. Same problem as everyone else on the 36980. One day fine; next day now power. Repair guy says $200. He has the chasis so my best option is probably negotiation. But, thanks for all this sharing. Good info to have. Too bad I didn't check before I called the repair guy.
      
      
    • Re[5]: JVC service or questions J.R. Smith - 16th Sep 2006 23:28
      Many thanks to Tom Pajewski for the information provided for the JVC AV27980 television "no power" problem and his recommended solution to replace the C926, 1000uf 35V capacitor. My JVC AV27980 failed suddenly to power on one day, and not wanting to take it in for an expensive dealer repair, I googled the internet with my fingers crossed and discovered Tom's remedy. A $0.96 purchase from an electronics store followed by a 10 minute remove/install procedure breathed new life into my JVC TV. Wow, what a gratifying event! Thanks again Tom. It just demonstrates how the internet can be a great tool for information and education. J Smith
      
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    • Re[5]: JVC service or questions
      Bailey
      - 3rd Nov 2006 19:42
      Tom - Thank you very much for the info, like all the others your fix worked for me too!
      
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    • Re[5]: JVC service or questions
      M Lu
      - 16th Jan 2008 4:00
      I experienced the same story on my 1999 JVC AV-27980. Thanks for this helpful information and it took me just 2 hours to buy the capacitor and replace it.
      
      
  • Re: Re: Re: Re: JVC service or questions Thann Vernon - 1st Sep 2004 1:23
    Just wanted to add my posting to the list of 10. Bought my JVC AV-27985 new 2 years ago, though the set was actually manufactured 6 years ago. Worked fine--then one day no power. Where's the nearest JVC service facility to my Tracy, CA 93577 zip code area, between Stockton and the SF Bay Area?
    
    
    • Re: Re: Re: Re: Re: JVC service or questions
      craig
      - 11th Oct 2004 20:42
      I'm in stockton, and the same thing happened to my JVC 36. Did you find someone in Stockton to help you?
      
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  • Re: Re: Re: Re: JVC service or questions Brad - 19th Dec 2004 0:36
    Incredible, me too. working fine for 5 years, then BAM! no power. Where is JVC? I will NEVER buy a crappy JVC TV again...
    
    
  • Re: Re: Re: Re: JVC service or questions D Williams - 22nd Dec 2004 13:13
    I had the same problem that numerous people on this forum have complained about with my JVC-36-980. Would not power up. I followed the advice that was suggested in the forum to swap out the 1000uF 35V capacitor. Set now works great. It is a very simple fix and is worth trying before calling a service repair man. I am far from an electronics wiz and I had no problem replacing this capacitor on the circuit board The capacitor is located at C926. I am not saying that this will fix all power up problems but there appears to be a problem that is occuring with the xx980 series after about a 5 year period with this capacitor. JVC should have a recall on this and fix the part. I wonder how much money has been charged by repairmen over the years to make this simple fix ? I think I have bought my last JVC. Thanks to the internet I have saved a couple hundred dollars.
    
    
  • Re: Re: Re: Re: JVC service or questions DRW - 22nd Dec 2004 19:29
    I had the same problem that numerous people on this forum have complained about with my JVC-36-980. Would not power up. I followed the advice that was suggested in the forum to swap out the 1000uF 35V capacitor. Set now works great. It is a very simple fix and is worth trying before calling a service repair man. I am far from an electronics wiz and I had no problem replacing this capacitor on the circuit board The capacitor is located at C926. I am not saying that this will fix all power up problems but there appears to be a problem that is occuring with the xx980 series after about a 5 year period with this capacitor. JVC should have a recall on this and fix the part. I wonder how much money has been charged by repairmen over the years to make this simple fix ? I think I have bought my last JVC. Thanks to the internet I have saved a couple hundred dollars.
    
    
  • Re: Re: Re: Re: JVC service or questions sara - 25th Dec 2004 23:14
    does it cost money to tak pictures witha camera phone?
    
    
  • Re[4]: JVC service or questions
    NJ Consumer
    - 13th Feb 2005 22:22
    Hi, I performed the fix recommended in Tom Pajewski's 7-17-04 post after my JVC TV wouldn't turn on. After the fix, the TV works great! I'm not definitely calling it planned obsolesence, but I can't shake the feeling that's what it is since my problem was exactly the same as the others after the same amount of time (about 5 years). I can understand that JVC wants to try to maximize their profits by having people bring their malfunctioning electronics to them for repair, however, they will end up losing business if they aren't going to provide quality products and support to the consumers. NJC
    
    
    • Re[5]: JVC service or questions Lorie - 29th Jun 2005 18:00
      Had to add my JVC AV-36980 to the list. Working night before, won't turn on next morning. No lightening. All other equipment works fine. Purchased ours in 1999. Can someone advise me with a description of where and what to look for ...this capacitor? You make it sound so simple to repair, but not if I can't identify it.
      
      
  • Re[4]: JVC service or questions Jay Wassall - 10th Sep 2005 11:56
    I had the same problem with my 1998 36980 JVC TV and replaced the capacitor this morning and it works fine again. It took me less than a half hour. After removing the TV's back cover I disconnected the wires from one of the speakers so I could slide the circuit board out and turn it on end. I found the C926 capacitor and melted the solder to remove the old one. Inserted the new one, soldered the contacts at the bottom of the circuit board, snipped the extra wire, inserted the circuit board, connected the speaker again, and replaced the back of the TV. Works like new and the capacitor was $1.59 at Radio Shack. Thanks to this board I saved a repair bill and the hassle of taking the TV to a repair place.
    
    
  • Re[4]: JVC service or questions Mike G - 8th Jan 2006 1:50
    I had the same problem, but when replacing the bad capacitor make sure you have the positive and negative lined up correctly. My circuit board wasnt labeled, and I took off the old one before checking. I had to take a 50/50 gamble when replacing the new one, and lost. After pluggin in the TV, the new capacitor blew its top like a Raid Roach Fogger. I had to go back to Radio Shack to get a new one, which I replaced in the opposite way. It worked fine. Hope this helps others as much as you guys helped me!
    
    
  • Re[4]: JVC service or questions
    Keith Lambright
    - 19th Jan 2006 4:18
    My 7 year old AV36980 just stopped coming on today and searching the web for JVC service information I fortunately came across this forum. I found C926 bulging as described, took a quick trip to Radio Shack, paid my $1.75, replaced the cap and voila, the TV powered right up. The internet is awesome! Keith
    
    
  • Re[4]: JVC service or questions Geoffrey - 3rd May 2006 0:07
    I have a JVC AV-32980 that is about 6 years old. Same thing... my power wouldn't come on. I Googled JVC TV service, found this thread, and went to Radio Shack. I bought the capacitor before even opening my TV (My trust in you was well placed!). When I opened the TV I discovered that there are TWO TYPES OF CAPACITORS that meet the 100M/35V specification. One is coaxial connection (wire coming out of each end of the cylinder). The other is radial connection (two wires coming out of each end). MAKE SURE TO BUY THE CAPACITOR WITH THE TWO WIRES COMING OUT OF THE SAME END OF THE CYLINDER... I.E. CAPACITOR WITH RADIAL CONNECTION). I removed the old capacitor, went back to Radio Shack to get a new one with the right type of connection, and POOF>>> $1.17 and 20 Minutes later my TV is working again. THANKS GUYS!!! (Too bad JVC refuses to acknowledge the problem... Note to self...:)
    
    
  • Re[4]: JVC service or questions Jonathan Bretzius - 31st Jul 2006 23:24
    Replaced C296 as indicated by Tom P. (Thanks) and it also fixed my JVC AV27980. This is the second time I have had problems with JVC products with little to no support. This will be the last time I buy JVC.
    
    
  • Re[4]: JVC service or questions
    Tony
    - 28th Oct 2006 20:18
    I had the same problem as everybody else. Last night the TV worked, today nothing. I've got a 27" JVC that we bought in 1995. For $10 at Radio Shack, because I didn't have a soldering iron, and a half hour of work, I'm back to watching football. Thanks a lot to the people on this forum.
    
    
  • Re[4]: JVC service or questions Deb Riley - 23rd May 2007 15:36
    I have a JVC Model AV-32850. I was having trouble sometimes with the T.V I would turn off the T.V. and it would turn back on. This was happening ocassionally over time until finially, a couple of days ago it just went off by itself and the T.V. was black and the red timer on button just kept blinking and making a ticking noise. I got on google and read all the e-mails with people having the same problem. I went to radio shack, bought the 1000uf 35v capacitor for $1.69. I took off the back of the T.V. Unplug first!!!! Slid out the circut board, located the C926 caacitor, (it was located next to the C928), I vacummed all the dust from inside of the T.V. My brother desoldered the c-926, and I pulled out the capacitor with needle nose pliers, put the capacitor in, (Mine had both wires coming out of the same end) (Cut the wires) with wire cutters, he soldered it and we plugged the T.V. in and it started right up. I can't beleive it!!! Saved me alot of money and time. The negative wire had a picture of a hollow battery on the side of the capacitor. The bottom of the board had the positive marked. We never did this before, it took a total of a half hour to do. The capacitor is located just to the right of the center(looking from behind) It was the smaller of the 2 capacitorS, The 1000uf 35v was slightly larger then the one I replaced but worked fine. The hardest thing was locating the c-926. It was in front of a round looking white spool.(lOOKING FROM THE BAK OF THE t.v.) The c-926 is a round cylinder shaped like a small AA battery. but only 1/4 it's side. HOPE THIS IS HELPFUL TO ANYONE ELSE HAVING THIS PROBLEM. Thank You Tom P for helping out.
    
    
• Re[3]: JVC service or questions Joe4 - 29th May 2005 13:24
  ADD ANOTHER ONE TO THE LIST! I have the same JVC TV I purchased at Circuit City in
  Massachusetts about 6 years ago. I came home from a week long Vacation and the blasted thing would not power up. I unplugged the TV, let it sit for a while, plugged it back in, and I noticed that it emitted several high frequency sounds, like it was re-attempting to be charged up. I called several TV repair shops in my area, which quoted me prices between $25 to $50 to look at it. With a little bit of internet searching, I came across this thread. I followed the same steps as mentioned in the previous postings, and VOILA ! Issue resolved.
  
  I would warn others that decide to attempt this to BE VERY CAUTIOUS, however. I'm not sure of the specifics of these particular series of TV sets, but in general, there are large main filter capacitors in sets that can store large voltage charges for several days.
  
  
  • Re[4]: JVC service or questions Gary - 23rd Nov 2005 13:18
    how did you fix it?
    
    
  • Re[4]: JVC service or questions
    Jason H
    - 2nd Jul 2006 1:39
    Hello, I just had a 1999 JVC AV-36980 36" TV given to me because it would not turn on. I actually loaded it up to go to the TV repair shop when I thought to check the net for any tips. To make a long story short, I received a working 36" tv for about 15 minutes work and $2.00. Great Site. Thanks!
    
    
    • Re[5]: JVC service or questions
      Icancoop
      - 14th Oct 2006 17:20
      How did you fix it ?
      
      
  • Re[4]: JVC service or questions
    Jeff
    - 12th Mar 2007 19:32
    ADD ME TO THE LIST!! God I love the internet! My AV32980 quit working just like all the others on this forum. Working fine, then all of the sudden, boom, won't turn on. I was literally looking through the yellow pages to decide which repair shop to take it to, when I decided to just check the internet for any tips on repairing a JVC TV. Found this forum, read the other problem descriptions just like mine, figured that had to be it. In 45 minutes I went to Radio Shack, bought the 1000uf capacitor, got into the TV chassis, found the cap, de-soldered it, soldered in the new one, and walla! Working fine now. Forums like this are just an incredible resource for the folks. Obviously I would NEVER have even begun to know where to look for the problem without this help. Here's a little more info for those who follow: The capacitor you will find at Radio Shack is an AXIAL LEAD type, meeaning it has a wire lead coming out of each end of the device. The capacitor you will take out of the TV is a RADIAL LEAD type, meaning it has both leads coming out of one end. Don;t let this difference bother you. Just bend the leads so they will fit into the hole spacing on the PCB and position the new cap. nice and snug down. The capacitor is marked with which lead is negative. The board is marked with which hole is positive. As long as you get the polarity right the new style will work fine. Also, as suggested in this forum I went ahead and bought the 50 volt capacitor, hoping it will last longer. Seems to work fine so I would suggest that for others. It cost $2.59 instead of $1.69 for the 35v.
    
    
• Re[3]: JVC service or questions Alan - 9th Nov 2005 2:21
  I also have a av27980 and a av32980 that wouldn't power on . they charge me $$140 to fix each one. I wish I would of know about your planed obsolessence trouble with c926. How do I get compensated for my expense? Are you expecting me to buy another JVC product?
  
  
• Re[3]: JVC service or questions
  Number Cruncher
  - 24th Dec 2005 0:43
  I seem to be having the same problem with my 32 inch JVC. I just ran down to radio shack and bought the capacitor. It is true that 10 comments doesn't mean much out of millions of owners - however when you type your JVC model number into google and this is the "ONLY" problem that pops up - that means something to me. And I am "blessed" with a PhD in statistics - I can lie with best of them. I'll have my son install the capacitor tomorrow.
  
  
• Re[3]: JVC service or questions
  Number Cruncher
  - 25th Dec 2005 14:31
  Yep, my son and I installed the capacitor yesterday. After a second or two the TV turned on. We are back in business!! Thanks for the information everyone. You saved us a ton of hassle and $$.
  
  
  • Re[4]: JVC service or questions Marc - 30th Dec 2005 2:24
    I experienced the same problem with my TV today. Worked fine this morning, now it will not turn on. I'm not an electrician is this something i can do on my own? If so, can you offer me any general guidance. Thanks
    
    
  • Re[4]: JVC service or questions bob - 9th Jan 2006 20:20
    have same proplem with jvc av 32980, can you tell me part no. and more details thanks, Bob
    
    
  • Re[4]: JVC service or questions
    wes
    - 8th Aug 2006 17:03
    I have been reading these threads and have the same problem, could you tell me which cap you replaced. Was it in the power supply? thanx wes
    
    
  • Re[4]: JVC service or questions
    Number Cruncher
    - 28th Oct 2006 23:06
    OK - follow-on reply just for the record. My TV first failed Around Sept 2006 -I did the capacitor fix and it lasted about 9 months. I replaced the capacitor again this time but the problem still wasn't fixed. TV would not turn on. This time I went to the repairman and spent $180 for a fix - something to do with the power regulator. Brought the set home and it worked. But after about a few hours if you shut it off - the tv would not turn on again. If you unplugged it and let if cool off for a few hours then replugged it would turn on again. I took it back to the repairman again - they agreed to make good on the fix for no additional money. Apparently the power regulator fried again (at least that's what I think I heard). So they sent the board back to JVC for them to fix it. I picked it up today and all is well. I asked the repairman what the fix was but he said he didn't know - JVC just fixes the board and sends it back. Next time this fails that will be the end of it. This thing is too heavy to keep carting back and forth to the repairman.
    
    
• Re[3]: JVC service or questions
  Steve C.
  - 30th Jan 2006 23:46
  My JVC AV-36980 is only 5/6 years old with the same power-on problem. I just fixed it by replacing the C926 capacitor too. But I couldn't get the 1000uF 35V capacitor. Instead I used the 1000uF one with 50V. Seems to be OK so far.
  
  
  • Re[4]: JVC service or questions Jason - 11th Feb 2006 22:59
    Hi, I had the same problem with my JVC tv. I installed the 50V capacitor as well, and it worked like a charm - I can't believe how easy it was. Thans for the advice!!
    
    
  • Re[4]: JVC service or questions wtornado@rochester.rr.com - 18th Jan 2007 20:23
    Dan , Hee I would like the Instruction , as what , where the Capacitor is loacted and how are You replacing It ??? Thank You Much , as Repair Guy out here is a Big - Da I don't Know ! Dan
    
    
• Re[3]: JVC service or questions
  Stephanie
  - 25th Mar 2006 19:32
  Hi, my Jvc 32in television does not have a manuel. My screen has a picture, but over the picture ia a black screen over it. What is all that about? I cannot figure out what is wrong with it and I,m sorry I do not know the model number. I know its a (D) series model and I think the year is 2000.
  
  Thankyou,
  Stephanie
  
  
  • Re[4]: JVC service or questions
    db from new york
    - 13th Apr 2006 0:39
    Stephanie, today I had same exact problem. Black large rectangle on picture tube that won't go away. I saw your query and was myself hoping that someone replied to your question. However, there were no replies. I was desperate and almost dumped our 32" set for garbage pick-up a few moments ago. But, I combed many sites and found the solution below. The television now works perfect. Follow the steps below. It should work. Post a reply if this works for you. Best Regards db from new york I get a big black square box covering 90% of my picture. This is a function of the closed caption circuit available for future use called text mode. Simply press close the caption button on the TV remote until the square disappears. If your TV doesn’t have the closed caption button on the remote you will need to do the following: 1. Bring up the menu and highlight closed caption. 2. Press the Volume + button to access this menu. 3. When you enter this menu it will say Mode Text. 4. Press the Volume + button until it says Mode Off. 5. Then press the Channel – button and highlight Finish. 6. Then press the Volume + button to save your settings.
    
    
    • Re[5]: JVC service or questions
      Northerner
      - 26th May 2007 3:52
      Same problem - same fix - THANK YOU!!!!!!!!!!!!
      
      
  • Re[4]: JVC service or questions
    jennifer
    - 28th Jun 2006 0:45
    I am having the same problem with my jvc I was glad to see yous posting If this works it will save me from purchasing a new TV Thank you
    
    
  • Re[4]: JVC service or questions
    Janice Ingram
    - 17th Aug 2006 23:26
    Hi Stephanie - I have a 32 inch JVC and like the other people who responded to this inquiry - I had the same big black square over 90% of the picture. Your closed caption quick fix worked. THANK YOU ! We appreciate good hearted folks like you who take the minute to help others. God Bless You ! Janice Ingram, West Chester, PA
    
    
  • Re[4]: JVC service or questions Tyler - 12th Sep 2006 20:35
    I had the same problem as Stephanie I followed the suggestions that were given and it worked. Thanks a lot!!!
    
    
  • Re[4]: JVC service or questions
    mabel
    - 24th Oct 2006 20:46
    Hi! We have the same problem after we moved to our new house last aug 2006. My husband accepted it as unrepairable thinking it was mishandled while we are moving. So it means he is decided to buy a new tv, spending money again. Today my daughter is absent from school and stayed home coz she is not feeling well. She's watching a movie even the screen is 90% covered with black, so it's like she is just listening to a story from radio. It is not acceptable to me, so i went to google and type the problem and this comes up!!! I printed your instructions and followed it. Good enough and the tv is now working perfectly! Thank you so much for sharing your experience and action. I believe more people will benefit your kindness in sharing it! God bless you.
    
    
  • Re[4]: JVC service or questions
    Koba
    - 24th Dec 2006 19:29
    Saw the fix for the black box on the creen, and mine worked. Thanks a lot.
    
    
  • Re[4]: JVC service or questions
    Jay
    - 12th Feb 2007 3:24
    Had the same problem with my kids' set and this solved it. Thanks for the tip.
    
    
  • Re[4]: JVC service or questions
    NICHOLAS MUTINDA
    - 30th Apr 2008 5:37
    My TV shows pictures being folded on the upper side what might be the problem.
    
    
• Re[3]: JVC service or questions Keith - 27th Mar 2006 14:31
  Well...another success story on replacing C926 on my JVC 36980. I know they've said that millions of these sets have been sold and the reported defects are insignificant but I'm now a contributor to the statistics that say JVC had an inherent long term defect. If your set won't turn on and your technically inclined, try replacing a $2 capacitor (C926 - 1000uf @ 35volts) and see what happens.
  
  
  • Re[4]: JVC service or questions
    Mike
    - 28th Mar 2006 11:23
    I definately appreciate the tip. It fixed my AV-3570. I intially called a repair shop and they quoted approx 225.00 for the fix, when they came to the house I was then quoted 375.00. less than 2.00 and about 20 minutes time, you guys are my heroes.
    
    
  • Re[4]: JVC service or questions Mike - 15th May 2006 13:44
    I have now had the problem twice and the fix has worked both times. Both instances, i was away for several days (ie no tv use) and i noticed another posting mentioning that it was when they returned from vacation. Perhaps it has something to do with capacitors discharging. Next time i am away, i think who ever I have coming over to feed the cats and pick up the mail, i will also get them to turn the tv on momentarily.
    
    
• Re[3]: JVC service or questions
  Hugh
  - 23rd Jun 2006 14:45
  I have this same model AV-27980 left behind by my son when he moved to the Big City. The first time it died (just would not come on all of a sudden) we found it was still under an extended warranty. I love to stick it to Future Shop, so it was repaired under warranty about 2 years ago. 2 days ago the same problem. It would not come on! I googled the model number and came up with this site, replaced C926 and it is working again! Now if I can only find such an easy solution for my Proscan 32800....
  
  My thanks to the sponsors and contributors of info to the site for the info!
  
  
• Re[3]: JVC service or questions
  Adam Rea
  - 23rd Jun 2006 17:31
  Just had an AV-27850 (for google, I'll add AV27850) pull up dead. Searched, found this site, ran to radio shack and -presto- TV works again. I am absolutely astonished that, with this many identical failures, JVC doesn't admit a design fault. I am an Electrical Engineer and would be embarassed by an obvious design failure like this. BTW, the 1000uF cap is still C926 in the 850 series as well and it is located near the middle of the board (a little to the right of center when looking from the rear of the TV). There is a + indicator on the bottom of the PCB if you don't pay attention to how the cap came out ;) . Also, my cap didn't look puckered at all and there was no discoloration on the board itself, but it was obviously the problem. Give this fix a whirl even if you think the cap looks good.
  
  Adam
  
  Thought I would add some search terms at the bottom of this to cover the 850 series as well.
  
  JVC AV-32850 AV32850 AV-36850 AV36850
  JVC TV problems
  JVC TV turns off immediately
  JVC TV wont turn on
  JVC TV wont power on
  JVC TV broken
  
  
  • Re[4]: JVC service or questions
    Peter
    - 29th Jun 2006 1:22
    Thanks to everyone for the advice. My AV27980, manufactured and purchased in 1999, has exactly the same problem. One night working fine, then the next morning would not turn on. I heard a strange sound, which I thought might be a capacitor charging and discharging (tough to describe on the internet, but kind of like peyouw, peyouw, peyouw, peyouw... ) I'll have my technician friend replace the capacitor that has been mentioned. It certainly seems like JVC has a recurring problem here. Peter Montreal, QC