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Re[2]: Error Codes Assistance

Joshua Posted Jun 26, 2006, in response to:Alan Dumit

Just a word of caution: On my Sony TRV17 I was also getting this C:31 or C:32:something error message (not always the same last two digits, but usually 22, 23 or 16). I read about the smack-it theorem on a couple forum sites and decided this must be the solution. I smacked the camcorder tape-side first lightly, then progressively harder (as suggested if to no avail) until I hit it with approximately equal to the force of dropping it on the carpet from 2 feet or so – stern force, but nothing extreme. Well, two pieces came out from the tape compartment when I ejected the tape next: First, a chrome-colored metal bushing with a black rubber outer coating (about 5/16 inch long and 3/16 inch wide. Second a white plastic tubular spacer, about as thick as a pencil lead and 1/8 inch long. I removed some screws on the flip-side of the tap housing to gain access to the inner tape mechanism and found a little prong that the bushing fit on nicely and the spacer fit on it snuggly, so I installed the bushing and pushed the spacer on over that to hold it in place (I don’t know if I put it together correctly, but now it does work. So – if you have this C:31 or C32 error, check out the prong inside the tape compartment that I describe next (you can see this without any disassembly). There are seven items protruding from the center of the tape widget, if you count from the lens side of the camera, it will be the second prong, kind-of situated up and between the two others – the first prong will be metal, the second (the important one) should have a black rubber bushing and the third a white bushing or spacer. Also, the prong, if pressed with a pencil or something, should glide back and forth (this prong pulls the tape down around the heads). If your Sony doesn’t have this black bushing, or if it is loose or not lined up with the other prongs correctly, this may be your problem. Also, if you do anything inside the compartment, be sure to run a cleaning tape to clean the heads from any debris or oil you may have introduced into the compartment.

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    Wow -- thank you so much for this information. I was about to ebay a new camera so that I could retrieve my already taped movies when I came about this site. I can't believe that with your information I opened the tape deck and replaced the bushing and plastic piece and it works. I have learned that I need to download each tape as I finish it, lest I lose some of my grandson's cute things.

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    Re[3]: Error Codes Assistance

     scott Posted Jul 09, 2007

    Just wanted to say I appreciate the advice.I have a ccd-trv118 camcorder that had the same c31:22 message. The model is four years old and I began having problems last year this time with the error. After two weeks of not knowing whether to send the unit in to be repaired(est $100-$300) or just buy a current model I angrily hit the camera. Amazingly, this worked and I had no problems for several months. However, the problem came back and that is when I found your advice on the prongs. Apparently these particular prongs need to be in a certain alignment with one another. Looking at the left set of prongs I simply pryed the one to the right of the bushing over and put a tape back in and the unit is now working flawlessly. I hope it continues to function properly. THANK YOU FOR THIS ADVICE. Appreciatively, Scott

    Comment 1, Last comment by Kevin Thomas Apr 24, 2008

    Re[3]: Error Codes Assistance

     Brett Posted Aug 10, 2006

    I wanted to chime in and say THANK YOU because my Sony handy Cam TRV-350 is now working again. I had the same error code C 31 22 (after traveling in an airplane with camera in the luggage) and tried the slapping trick to no avail. I even threw it against the carpet. Then I read about this black bushing and sleeve and did find that they were loose and on the floor! Took some time to reassemble those parts as I had to take part of the cover off to get inside, but upon putting those back on (2nd metal prong from lens side) and hitting reset after "boot up", the camera worked. So, thanks a million for saving me a trip to the store for a new camcorder!

    Comment 1, Last comment by Sony User Feb 19, 2007



  


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