JVC service or questions

Assistance with JVC product

If anyone has a question regarding a problem with thier JVC product (error codes, safeguard mode etc) write me for troubleshooting assistance. Please provide your model # if available and note this site so I can assist you better.

Stacy Sample
JVC Service & Engineering
Houston, Texas

Reply

• Re: JVC service or questions
  Mary Garling
  - 17th May 2006 17:46
  I have a old JVC TV. Just recently the volume is not working. I cannot find my manual but the remote control is RM-420 TV Remote Control. Could that be the model? I vaguely hear people talking but it is vague. What could be the reason?
  
  Thank you.
  
  
• Re: JVC service or questions Detrick - 17th May 2006 21:58
  I would like to know if you could help me figure out why I'm not getting a picture in my viewfinder on my JVC GR-SXM260U VHS-C camcorder. I've tried just about everything, recharged, switched battery, took apart??????? Help, Please!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
  
  
  • Re[2]: JVC service or questions John - 18th May 2006 6:11
    e-mail sent with info as regards to obtaining a free repair on this manufacturing problem.
    
    
• Re: JVC service or questions Patrik - 18th May 2006 6:52
  Hi,I have JVC GR-SXM920U camcoder,everything works ,except SVHS cassette adapter,adapter is new/JVC c-p7u/,i like to play my s-VHS tape in VHS player and sound is working well,i don't see picture ,sometimes i see picture but real bad.If i play this tape in camcoder everything is ok.The tape was new/panasonic s-VHS/.What kind of tape should i use.I still have tdk vhs-c/whats the difference VHS-C , S-VHS/.What cables do i need connect this camera to my tv or pc.My tv has all types of inputs.Thank you
  
  
  • Re[2]: JVC service or questions
    Helpful w JVC
    - 21st May 2006 21:49
    Patrick, If you have Super VHS recording...you need to play it in a Super VHS player. This would explain that the recording plays fine in your camcorder and not your regular VCR. If your VCR is not a Super VHS unit...get a new one that is or switch your camcorder to record in normal VHS mode so you can play it in the VCR. Hope this information helps.
    
    
• Re: JVC service or questions Tommy Brooks - 19th May 2006 14:03
  I have a JVC GR-D30U video camera. When I turn it on it tells me to remove the lens cap. When I remove the cap I still have no picture and it still tells me to remove the lens cap. What would you suggest?
  
  Thank You
  Tommy Brooks
  
  
  • Re[2]: JVC service or questions
    Helpful w JVC
    - 21st May 2006 21:51
    Go to JVC.com > service and support > and then click on customer notification on the left side of the page. There you will find information as to get the "Lens Cap" problem repaired under warranty. Hope this helps.
    
    
• Re: JVC service or questions Claudia - 20th May 2006 14:22
  Hi,
  
  I have lost my instruction manual and I don't know how to use the night effects. I will record a show this afternoon sow if you have the answer. Please answer kwick
  
  Claudia
  
  
  • Re[2]: JVC service or questions JB38 - 20th May 2006 18:23
    You havent mentioned what the model number is of whatever you have.
    
    
• Re: JVC service or questions brian poppe - 20th May 2006 15:22
  hi i wonder if you can help, my jvc cam corder model number gr-d20ek wont record when you switch it on it thinks the lens cap is still on but it will still play back tapes.
  
  
  • Re[2]: JVC service or questions John - 20th May 2006 16:01
    This is a manufacturing problem, and a private e-mail has been sent with info on the procedure to obtain the "free" repair on this fault.
    
    
• Re: JVC service or questions Andrew Phenix - 20th May 2006 19:43
  Hi. I have a JVC camcorder model # GR-SXM527. The other day i noticed a loose piece of something inside the camcorder where the cassette goes, but I thought it was normal and i put the tape there and tried to use it. However, the camcorder now won't turn on and an error message comes up saying "E04 UNIT IN SAFEGUARD MODE REMOVE AND REATTACH BATTERY" I was just wondering if you would have any tips on how to fix this... or at least how to open the cassette door without needing to turn on the camera. Thanks
  
  
  • Re[2]: JVC service or questions
    Helpful w JVC
    - 21st May 2006 21:56
    Andrew, One of your guide posts may have been damaged or a part within the tape basket (mechanism) may have broken. When you put your tape inside...the tape probably jammed up because of this. You cannot open the tape compartment when it is not powered up or if the tape is jammed up. At this time you have a service issue. If your camcorder is out of warranty or several years old...it is better you buy new as repair can easily exceed or come close to the price of a new camcorder. Hope this helps.
    
    
• Re: JVC service or questions Dan - 20th May 2006 21:56
  I have a JVC Home Theater System model TH-C3 that is less than one year old. It has a five disc changer that will read just about any type of disc. Recently it has stopped reading any and all discs from all slots. Any help would be greatly appreciated.
  
  
• Re: JVC service or questions Kitk Short - 21st May 2006 6:21
  I have a JVC DR-DX77U and wanted to download a tape to my laptop computer to make a DVD. It does not recognize the USB device. Where can I download drivers?
  
  
  • Re[2]: JVC service or questions
    Helpful w JVC
    - 21st May 2006 22:07
    Kitk, USB is for photo transfer. You need to utilize your DV connection / firewire IEEE port for video transfer. IF your pc does not already have a video program installed, you can get Pinnacle Studio 8 or 9 for video transfer and editing to your PC.
    
    
• Re: JVC service or questions Cathy - 21st May 2006 9:44
  We just purchased a JVC DR-MV1S DVD recorder. This morning I put a VHS tape in the slot and it is now stuck. It won't go all the way in, it won't come out. The instruction booklet doesn't address this seemingly minor problem. Please tell me what to do to get the tape out. Thanks, Cathy
  
  
  • Re[2]: JVC service or questions DRMV1 Tape Stuck
    Helpful w JVC
    - 21st May 2006 22:04
    Try unplugging the unit for several hours. Upon plugging it back in...let it initialize for a few minutes and then see if the tape will pop out. IF it does not...then contact JVC at (800) 252-5722 for further instructions. IF you just purchased it...have that information ready for the customer service representative.